Cancellation Policy

NO SHOW/LATE CANCELLATION (SGD$100 CHARGE)

Currently, all counselling sessions are planned ahead of time and are pro bonowithout charge

If you cancel an appointment with less than 24 hours’ notice or fail to show up, you will be charged an SGD$100 fee for what would have been a free counselling session. 

No subsequent appointments can be made until the amount is paid in full.

The client is expected to attend each scheduled session on time. A cancelled or delayed appointment delays our work and can negatively impact other clients. Since your appointments involve the reservation of time specifically for you, and out of respect for your therapist and our other clients, a minimum of 24 hours notice is required for rescheduling or cancelling an appointment. We appreciate more than 24-hour notice when possible, as we can then make that time available to other clients. 

Therefore, if you should know before the required 24-hour notice that you will not be able to attend our session, PLEASE email or respond to the appointment reminder so that we have time to fill your slot and can put another client in your space that may need it. The more time, the better for the therapist and other clients who are in need. 

A late cancel or no-show appointment hurts at least three people: you, your therapist, and another client who could have potentially utilized your time slot. Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the waitlist, or a client with a clinical emergency. 

The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency.

We offer one grace for these purposes every six months. Some examples of emergencies are car accidents, deaths in the family or extreme illness. Work issues do not constitute emergencies. This cancellation policy also applies even if missing the appointment was an unintentional act. If both parties in a couple cannot attend, consider having one come alone instead of cancelling altogether and wasting the slot. 

Frequent cancellations (3 or more in 6 months or 2 consecutive) and/or missed appointments (no show) will result in the termination of treatment. If you have arranged with your therapist to have recurring appointments, the next recurring appointment will stay in the calendar. Therefore, please email me if you choose to cancel that appointment to avoid a second No Show/Late Cancel charge of $100. The recurring appointment will be removed after the second consecutive No Show/Late Cancel.

Although I may send you email reminders about upcoming appointments, this is done as a courtesy and only if you consent to receive such communications by providing us with your email address and cell number. It remains your sole responsibility to keep track of and timely attend all scheduled therapy appointments, whether or not you receive the email reminder. It is your responsibility to inform the office if your phone number or email has changed. After 2 consecutive cancellations or no shows, you will not be able to schedule another appointment and will be referred to another provider. 

No-Show Fees:  Anytime you fail to attend a scheduled appointment without giving appropriate prior notice of cancellation, you will be charged SGD$100 for the no show session. No subsequent appointments can be made until the amount is paid in full. Multiple no-shows will result in the termination of therapy.

Late Cancellation Fees:  Any session that is missed by cancelling less than 24 hours in advance will be charged a $100 fee. You will be charged even if the cancellation is work-related and even if you rescheduled the appointment. No subsequent appointments can be made until the amount is paid in full.

Repeated late cancellations (more than two) may result in the termination of therapy. Multiple no-shows will result in the termination of therapy.

A fee of SGD$100 will be charged when you miss or cancel an appointment without giving 24 hours of advanced notice. This means that if an appointment is scheduled for 3:00 pm on a Tuesday, notice must be given by 3:00 pm on Monday at the absolute latest. Note that if your appointment is on a Monday, the cancellation needs to be provided no later than the prior Friday, by your appointment time, to be considered proper 24-hour notice.  You can cancel your appointment by emailing me.

Your wait time is kept to a minimum. Due to the length of time provided for each appointment, it is critical that you arrive on time for your appointments. 

If you are more than 15 minutes late to your appointment, we will have no choice but to reschedule your appointment and you will be responsible for the SGD$100 fee of a no show. To avoid paying no show fees, we require at least twenty-four (24) hours’ notice for all cancellations (as described above). Both therapist and client have a grace period of 15 minutes.

Additionally, please understand that counselling should be viewed as any other important medical appointment would be viewed. While it is a time commitment, this is for your personal betterment and consistency is key in order to achieve this. 

If the therapeutic relationship is terminated pursuant to this policy, your case may be reopened at any time should you so choose. However, you may be placed on a waiting list if there are other clients waiting to use your time slot. This is standard practice with most therapy agencies and private practice offices.